School Policies

Admission
Criteria

 

Timetable
& Calendar

Calendar

School
Policies

Policies

Learner
Protection

learnerprotection

Emergency
Contact

Emergency-Contact_icon

Complaints & Grievances

Admission Criteria

ILEP Programme Admission Requirements

Students should be from a non-EU country, age 18 + with at least a basic knowledge of English (A1 level). Students are required to state examination registration choice at time of booking. Students are required to have private health insurance for the duration of the programme.

End-of-programme Exam

Students are obliged to take an exam and the obligation of the school is to enter the student for the exam. The school and student must sign an agreement at the beginning of the programme stating that the school will enter the student for the end-of programme exams and that the exams are mandatory. The student will sign the agreement stating that (s)he understands the exam is mandatory and agrees that (s)he will sit the exam.

On completion of the 25 week tuition programme, students will be registered for their chosen end of programme external exam by Cork English Academy. The student needs to inform the school at least 6 weeks before they plan on taking their exam. The details of the time and date of the exam will be sent to each student by email one month in advance of the exam date. It is the responsibility of the student to present themselves for the exam on the appointed date and time. The results of the exam must be forwarded to Cork English Academy by the student no more than two weeks after they are issued to the student. Cork English Academy will retain a record of the grade/score received in the students file.

The following table shows details of the programmes offered by Cork English Academy, the end of course exam and the entry level required:

Programme Title Awarding Body End of Programme Exam Weeks per year Hours per week Entry Level Exit Level
General English GE20 (Programme 1) ACELS TIE A2+ 25 weeks 20 hours CEFRL A1 CEFRL A2
General English GE20 (Programme 2) ACELS TIE B1 25 weeks 20 hours CEFRL A2 CEFRL B1
General English GE20 (Programme 3) ACELS TIE B2 25 weeks 20 hours CEFRL B1 CEFRL B2
General English GE20 (Programme 4) ACELS TIE C1 25 weeks 20 hours CEFRL B2 CEFRL C1
General English plus FCE Preparation (Programme 5) Cambridge ESOL FCE 25 weeks 20 hours CEFRL B1 CEFRL B2
General English plus CAE Preparation (Programme 6) Cambridge ESOL CAE 25 weeks 20 hours CEFRL B2 CEFRL C1
General English GE20 plus IELTS (Academic 5.0) Preparation (Programme 7) IELTS- British Council / DP / CELA IELTS Academic 25 weeks 20 hours CEFRL A2 CEFRL B1
General English GE20 plus IELTS (Academic 6.5) Preparation (Programme 8) IELTS- British Council / DP / CELA IELTS Academic 25 weeks 20 hours CEFRL B1 CEFRL B2
General English GE20 plus IELTS (Academic 7.5) Preparation (Programme 9) IELTS- British Council / DP / CELA IELTS Academic 25 weeks 20 hours CEFRL B2 CEFRL C1
General English GE15 (Programme 10) ACELS TIE A2+ 25 weeks 15 hours CEFRL A1 CEFRL A2
General English GE15 (Programme 11) ACELS TIE B1 25 weeks 15 hours CEFRL A2 CEFRL B1
General English GE15 (Programme 12) ACELS TIE B2 25 weeks 15 hours CEFRL B1 CEFRL B2
General English GE15 (Programme 13) ACELS TIE C1 25 weeks 15 hours CEFRL B2 CEFRL C1
General English GE15 plus IELTS (Academic 5.0) Preparation (Programme 14) IELTS- British Council / DP / CELA IELTS Academic 25 weeks 15 hours CEFRL A2 CEFRL B1
General English GE15 plus IELTS (Academic 6.5) Preparation (Programme 15) IELTS- British Council / DP / CELA IELTS Academic 25 weeks 15 hours CEFRL B1 CEFRL B2
General English GE15 plus IELTS (Academic 7.5) Preparation (Programme 16) IELTS- British Council / DP / CELA IELTS Academic 25 weeks 15 hours CEFRL B2 CEFRL C1
General English GE15 (Programme 17) ACELS TIE C2 25 weeks 15 hours CEFRL C1+ CEFRL C2
GeneralEnglish GE20 (Programme 18 ACELS TIE C2 25 weeks 20 hours CEFRL C1 CEFRL C2
GEFCE15 (General English 15 Plus FCE Preparation) (Programme 19) Cambridge ESOL FCE 25 weeks 15 hours CEFRL B1+ CEFRL B2
GEFCE20 (General English 20 Plus Preparation (Programme 20) Cambridge ESOL FCE 25 weeks 20 hours CEFRL B1 CEFRL B2
GECAE15 (General English 15 Plus CAE Preparation) (Programme 21) Cambridge ESOL CAE 25 weeks 15 hours CEFRL B2+ CEFRL C1
GECAE20 (General English 20 Plus CAE Preparation (Programme 22 Cambridge ESOL CAE 25 weeks 20 hours CEFRL B2 CEFRL C1
GEIELTS15 (General English 15 Plus IELTS Academic Preparation) (Programme 23) IELTS- British Council / DP / CELA IELTS Academic 25 weeks 15 hours CEFRL A2+ CEFRL B1+
GEIELTS20 (General English 20 Plus IELTS Academic Preparation) (Programme 24) IELTS- British Council / DP / CELA IELTS Academic 25 weeks 20 hours CEFRL A2 CEFRL B1+
GEBEC15 (General English 15 Plus BEC Preliminary Preparation) (Programme 25) Cambridge ESOL BEC 25 weeks 15 hours CEFRL A2+ CEFRL B1
GEBEC20 (General English 20Plus BEC Preliminary Preparation (Programme 26) Cambridge ESOL BEC 25 weeks 20 hours CEFRL A2 CEFRL B1
GEBEC15 (General English 15 Plus BEC Vantage Preparation) (Programme 27) Cambridge ESOL BEC 25 weeks 15 hours CEFRL B1+ CEFRL B2
GEBEC20 (General English 20 Plus BEC Vantage Preparation) (Programme 28 Cambridge ESOL BEC 25 weeks 20 hours CEFRL B1 CEFRL B2

 

Health Insurance

Cork English Academy offers Medical Insurance to its students. This insurance is underwritten by ERV, an Ergo Group Company. ERV is authorised by BAFIN and subject to limited regulation by the Financial Conduct Authority. This insurance is administered by Globalguard International Insurance Services Ltd., trading as Guard.me International Insurance.

This insurance is available only to persons under the age of 70 who have booked an Academic Course with the Policyholder and for whom the appropriate premium has been paid prior to travel including Leisure trips within Europe up to a maximum of 21 days per trip.

This insurance cover provides financial protection and medical assistance during your Academic Course.

Full terms and conditions can be found in the Policy document: Guardme Insurance (Academic Year Students)

Students who purchase medical insurance through Cork English Academy are provided with document evidence of payment and cover from the insurance company.

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Timetable & Calendar

School and Public Holiday Calendar

As well as Saturday and Sundays the school will be closed on the following days marked in green:

CEA_Calendar

Programme Calendar

Programmes start on any Monday except where the school is closed due to School and Public Holidays. In the case of public holiday Monday closures programmes will start on the following Tuesday.

Timetable 15 hour per week morning course:

09.00 – 11.00 Class 1

11.00 – 11.15 Coffee Break

11.15 – 12.15 Class 2

Timetable 15 hour per week afternoon course:

13.45 – 15.45 Class 1

15.45 – 16.00 Coffee Break

16.00 – 17.00 Class 2

Timetable 20 hours per week morning course:

09.00 – 11.00 Class 1

11.00 – 11.15 Coffee Break

11.15 – 12.15 Class 2

12.15 – 12.30 Coffee Break

12.30 – 13.30 Class 3

Timetable 20 hours per week afternoon course:

12.30 -13.30 Class 1

13.30 – 13.45 Coffee Break

13.45 – 15.45 Class 2

15.45 – 16.00 Coffee Break

16.00 – 17.00 Class 3

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School Policies

Punctuality and Attendance Policy

It is important that students attend all of their scheduled classes. For students who are attending Cork English Academy on a course of 25 weeks, from January 20th 2016 on the ILEP , an attendance rate of 85% is required. A register is taken before and after the break each day and attendance is calculated on the basis of both registers. Students who arrive more than 10 minutes late for class or leave more than 10 minutes early from class in either period will be marked absent for that period.

Absenteeism and Expulsion Policy

If a student misses more than one class a week, they must report to the Director of Studies to explain their absence before they are allowed to re-enter their class. Students who are absent for five consecutive days without prior arrangement or without having provided a medical certificate to explain their absence will be contacted by email to arrange to meet with the Director of Studies to discuss why they have not attended their course. The student will be reminded of their obligations under the terms of their visa to attend a minimum of 85% of their course.

The student will receive a verbal warning from the Director of Studies when projected attendance reaches 95%. The student will be reminded of their obligations under the terms of their visa to attend a minimum of 85% of their course.

A First Letter of Warning is issued by email when the student’s projected attendance percentage reaches 92%.  The student will be asked to attend a meeting with the Director of Studies to discuss the consequences for their status of non-attendance, including being reported to GNIB and to again explain their obligations under the terms of their visa to attend at least 85% of their course.

A Second Letter of Warning will be issued by email when the student’s projected attendance reaches 88%. The student will be asked to attend a meeting with the School Director to where they will be advised that they are at serious risk of being reported to GNIB and that they need to attend the remainder of their course in full.

Once the student has reached the point in their course where it is impossible for them to attain 85% attendance, they will receive an expulsion letter from Cork English Academy informing them that they are being immediately removed from the school register and that the GNIB are being notified.

The GNIB will then be notified. Cork English Academy will log all calls and emails/letters to the student along with their attendance record should they wish to appeal the decision to expel them from the school.

Sick Leave

All sick leave of more than two days must be accompanied by a Doctor’s certificate.

On the 1st day of illness where a student can not attend school, the student is required to notify the school of illness before scheduled class time or as soon as possible. Students can do this by emailing [email protected] or ringing the school phone on  +353 21 427 6012. Students are required to report the general nature of the illness and expected return to school date.

On the 3rd day of illness where a student can not attend school the student must forward a Doctor’s Certificate to the school.

Holidays and Breaks

Students studying on courses of 25 weeks or longer on courses on the ILEP may, by prior agreement with the school, take holidays of up to a maximum of 2 weeks(10 working days plus two weekends) during their course. The following terms and procedures apply:

  • Holidays should be prearranged at the time of booking.
  • All holidays must be taken over the duration of a full week, that is, starting on a Monday and finishing on a Friday.
  • When the student returns from holiday they will re-take a placement test (Oxford Online Placement test plus oral assessment ) and will be placed in a class at the appropriate level.
  • Holiday periods cannot at any point exceed 1/3 of the total weeks elapsed and front loading of holidays will not be permitted.

Implementation and Monitoring of Student Holidays:

Step 1:

The student requests a Holiday Request Form from reception. The student then completes and returns the Holiday Request Form to reception who pass it to Student Liaison Manager.

Step 2:

The Director of Studies reviews the request and arranges an appointment with the student to discuss the procedure to be followed when taking holidays and returning to class after holidays. The student is advised that, on returning from holiday, they will be required to retake the Online Oxford Placement Test and have an oral assessment to confirm their re-start level. An appointment time is set for the re-test to take place, on the first morning after the holiday, before class begins.

Step 3:

The Director of Studies informs the relevant Class Teachers of the holiday break and records the details on the student’s file and in the school management system.

Step 4:

The student will be emailed a holiday request confirmation.

Step 5:

Students are not permitted to take holidays of longer than two weeks and are advised of this when booking a course. Students who are absent without prior agreement with the school (including taking longer holidays than the agreed 10 working days allowed) will be marked absent and the procedures described in the Attendance Policy will apply.

Step 6:

On their return from holiday the student must arrive at the school at the agreed appointment time to sit the re-test and take the oral assessment. The Director of Studies will then determine which group the student will join to recommence their course.

Payment

Under new legislation in Ireland all visa requiring students advance funds will be held in a segregated account (Escrow) until your visa is approved . Payments must be made through PaytoStudy: https://corkenglishacademy.paytostudy.com.

Once your visa is approved you must send a copy to Pay To Study. If a visa is refused, a refund, minus any fees which (see below), will be made via Pay to Study.

Payment Button

Student Refund Policy

  • Notice of cancellation must be provided in writing and applies from the date it is received by Cork English Academy.
  • For visa requiring applicants the cancellation policy is as follows:
    • All visa requiring student bookings are subject to a non refundable deposit of €200 and school registration fee of €65.
    • If you cancel your course and/or accommodation before arrival due to visa refusal or you are refused entry to Ireland, we shall refund your fees in full subject to a €200 cancellation charge and the registration fee charge of €65.
    • You must apply for a refund within six months of refusal date. You will be required to submit the original letter of refusal to us for us to give you the refund.
    • If a course and/or accommodation booking is cancelled for reasons other than visa refusal less than 28 days and more than 14 days before arrival date full fees are returned subject to a €200 cancellation charge and the registration fee charge of €65.
    • If you cancel your course and/or accommodation later than 14 days before the arrival date for reasons other than visa refusal we will refund 90% of your fees subject to a €200 cancellation charge and the registration fee charge of €65
    • If you cancel your course and/or accommodation after arrival, leave it early or miss any lessons, including in case of sickness, refund is not usually given but a credit may be considered at the discretion of the Academy.
  • For non visa requiring applicants the cancellation policy is as follows:
    • If a course and/or accommodation booking is cancelled 28 days before student arrival a full refund is returned.
    • If a course and/or accommodation booking is cancelled less than 28 days and more than 14 days before arrival date full fees are returned subject to a €200 cancellation charge and the registration fee charge of €65.
    • If you cancel your course and/or accommodation later than 14 days before the arrival date we will refund 90% of your fees subject to a €200 cancellation charge and the registration fee charge of €65.
    • If you cancel your course and/or accommodation after arrival, leave it early or miss any lessons, including in case of sickness, refund is not usually given but a credit may be considered at the discretion of the Academy.
  • The school will process the refund within 15 working days of receiving written cancellation notice.The Managing Director, Catherine O’Connor ([email protected]) is responsible for operating the refund system.

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Learner Protection

Cork English Academy is a member of Marketing English in Ireland (MEI).

MEI schools also espouse Learner Protection, thereby being able to guarantee to students that they will be able to complete all language courses for which they are enrolled.

The school’s Learner Protection is at no extra cost to the students.

MEI works closely with the government and relative bodies to ensure the highest standards are maintained. All MEI schools are accredited by the Irish Government Department of Education & Skills. This process ensures that the facilities and the programmes on offer are of a superior quality. In addition MEI members must adhere to the association’s own rules, regulations and standards.

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Emergency Contact

Cork English Academy is open from 08.30 to 17.30 from Monday to Friday. Staff are available at reception at all times to assist in emergency matters. Students may contact the school during the above hours by visiting in person, or calling 00 353 21 427 6012.

Outside of these hours, an emergency telephone number is available and is answered by a senior member of staff at all times, during the evenings/nights and at weekends and public holidays. The emergency contact number is 00 353 86 7900 860. This number is also contactable by WhatsApp for students who do not have telephone accounts in Ireland but can access WiFi.

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Complaints & Grievances

Cork English Academy is committed to delivering an excellent service to all of its stakeholders. In order to ensure continued quality Cork English Academy strives to recognise the value of both positive and negative customer feedback.

In the event that services are deemed unsatisfactory and a student wishes to make a complaint, the following complaints procedure is to be followed:

A complaint is defined as a student formally expressing that they are dissatisfied with or unhappy about any part of their programme at Cork English Academy.

Step 1:

Firstly, informally address the issue with the relevant individual(s) and attempt to resolve the situation. Should this prove unsuccessful, progress the next step.

Step 2: 

Complainant requests and fills out a Complaints Form, ensuring to provide full details of the nature of the complaint. The complaints form is returned to the Managing Director Catherine O’ Connor in person or by email at [email protected], along with any relevant documents, who takes the written complaint to the directors of the organization. The complaint is dealt with confidentially. The complaint is then reviewed by the directors and a response is made in writing within seven working days. Where appropriate the board will provide a full explanation of any relevant errors and details of any remedial action taken.

Step 3:

After step two has been completed, Cork English Academy will consider the matter resolved. If the complainant remains dissatisfied Cork English Academy will advise the complainant to bring the matter to the attention of The Department of Education and Science. Contact details for relevant administrative staff in the department will be provided.

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