Technical Support Engineer with English & German Work Placement Available

As part of the Cork English Academy English and Work Placement Programme our work experience coordinator has shared this new and exciting work placement with us:

 

Job Title

Technical Support Engineer Intern with English & German

Technical_Support_Engineer

The Ideal Candidate should have:

  • Basic understanding of TCP/IP networking stack an advantage
  • Experience in an enterprise LAN/WAN environment an advantage
  • Experience with Windows and Linux OS systems
  • Excellent interpersonal skills
  • Multi-lingual with strong written & spoken skills in English and German essential
  • Studying towards an IT-related qualification

    Roles and Responsibilities

  • Respond to customer inquiries, primarily by telephone and e-mail
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Document all technical inquiries gather logs and obtain a clear problem description
  • Use knowledge base’s to resolve customer issues

 Benifits

  • The entire company team has created a unique business environment — one of energy, creativity, and collaboration.
  • The atmosphere is fun, casual, and inviting, in keeping with company’s roots as a successful entrepreneurial start up.
  •  4 weeks formal training in:
    • Install configure manage
    • Trouble shooting
    •  Networking & Storage area networking
    •  System Management
    • Using Salesforce, Company’s SRM tool
    • Company certified professional exam
    •  5 months experience working as a technical support engineer, within the support team, gaining in-depth knowledge about the industry leading Cloud computing and virtualization platforms.

Timescale

  • June 2014
  • Duration:  6 months

Please contact us at [email protected] with inquiries.